FREQUENTLY ASKED QUESTIONS
How can I place an order?
You can browse our collections, select your desired product and size, add it to your cart and proceed to checkout. Follow the checkout instructions to complete your order.
What payment methods do you accept?
We currently offer Cash on Delivery (COD) for eligible orders. Available payment methods may vary depending on your location and order.
How long does delivery take?
Orders are generally processed and dispatched as soon as possible. Delivery time may vary depending on your location and courier service.
How can I track my order?
Once your order has been dispatched, you may receive tracking information through your provided contact details.
Can I cancel my order?
Orders can be cancelled before they are processed. Once an order has been processed or dispatched, cancellation may no longer be possible.
Can I exchange my order?
Yes. Eligible items can be exchanged according to our Return & Exchange Policy.
Are sale items eligible for exchange?
Sale and discounted items are generally not eligible for exchange or refund. However, if a sale item is received defective or incorrect, it may be eligible for exchange according to our policy.
What should I do if I receive a wrong or defective item?
Please contact us through WhatsApp at 0321 9008555 and provide clear pictures of the item and the issue. Our team will review your claim and guide you through the process.
Can I return an item because I changed my mind?
Our return and exchange policy applies to eligible cases only. Please review our Return & Exchange Policy before sending an item back.
How can I contact Nawal?
WhatsApp: 0321 9008555
Email: nwlsuleman@gmail.com
Customer support hours:
Monday–Saturday, 11:00 AM–6:00 PM